Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at swismileofficial@gmail.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at swismileofficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at swismileofficial@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at swismileofficial@gmail.com. Please note that returns will need to be sent to the following address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at swismileofficial@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at swismileofficial@gmail.com.
We have a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.
To be eligible for a return, your item must:
-
be in the same condition as received
-
be unworn and unused
-
have all original tags attached
-
be returned in its original packaging
You must also provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
📧 swismileofficial@gmail.com
If your return is approved, we will provide you with:
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return instructions
-
the return address
⚠️ Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
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the item is defective
-
the item is damaged
-
you received the wrong item
We will evaluate the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
The following items cannot be returned:
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custom or personalized products
-
items made to order
-
gift cards
-
items sealed for hygiene reasons (such as underwear), if the seal has been removed
If you are unsure whether your item is eligible for return, please contact us before placing your order.
Sale Items
Items purchased on sale or at a discounted price are eligible for return, in accordance with European consumer law, unless they fall under the non-returnable categories listed above.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a new item is to:
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return the original item
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once the return is approved, place a new order
European Union – Right of Withdrawal (14 Days)
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing any reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise your right of withdrawal, you must inform us by email at:
📧 swismileofficial@gmail.com
You may use the EU Model Withdrawal Form, but this is not mandatory.
Conditions for Withdrawal
Returned items must:
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be unworn and unused
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have original tags attached
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be returned in original packaging
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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the refund will be issued to your original payment method
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within 14 days of receiving your withdrawal request
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we may withhold the refund until the goods are received back or proof of return is provided
Please note that processing times may vary depending on your bank or payment provider.
If more than 14 calendar days have passed since your refund was approved and you have not received it, please contact us at:
📧 swismileofficial@gmail.com
Legal Warranty (EU Consumers)
In accordance with European Union law, all products sold to EU consumers are covered by a legal guarantee of conformity of 24 months from the date of delivery.
This guarantee applies to products that are defective or not as described and is independent of our return policy.
Contact Information
For any questions regarding returns, refunds, or your legal rights, please contact us at:
📧 swismileofficial@gmail.com